My Luxury Train is a registered trademark of STAR CROISIERES group
The processing of your trip is guaranteed by STAR CROISIERES SARL
Registered office: 6 Boulevard des Moulins, 98000 Monte-Carlo, Monaco
RCI: 13 S 06002
Intra-Community VAT: FR 89 000101617
NIS: 7912Z15714
IATA: 20200994
The Client acknowledges having been informed and having accepted that travel offers are governed by these Terms and Conditions of the STAR CROISIERES SARL Agency.
These Terms and Conditions are composed of:
The Particular Terms and Conditions of the Star Croisieres SARL Agency.
The Terms and Conditions established by the Monegasque Tourism Code.
We inform you that certain services are provided by collaborators of STAR CROISIERES SARL, whose data appear at the bottom of the page of each service in question. In such cases the service will be governed by the provisions of its Terms and Conditions.
ACCEPTANCE OF THE TERMS AND CONDITIONS
These Terms and Conditions apply to any request for a travel reservation made by a person outside the professional field of travel(hereinafter "the Customer") to STAR CROISIERES SARL(hereinafter "the Agency").
Reservation(hereinafter "the Reservation") means any reservation request made by the Customer and whose availability is confirmed by STAR CROISIERES SARL. Each reservation is governed by the Terms and Conditions in force on the day of the reservation request.
Certain specific conditions may apply depending on the type of services offered.
The Customer acknowledges having the capacity to enter contracts under the conditions described in the Terms and Conditions set out below, that is, being of legal age and not being in a situation of guardianship or conservatorship.
These conditions are an integral part of the contract of sale. Likewise, the text of those can be obtained simply by requesting it at the registered office.
The Client acknowledges having been informed of the full content of these Terms and Conditions, of the specific conditions of certain services, as well as of all the points of the proposal before accepting the reservation. From that moment on, the Customer fully accepts the Terms and Conditions of STAR CROISIERES SARL.
STAR CROISIERES SARL will confirm a reservation request once the following documents have been received and registered: The reservation form(Quote) duly signed by the Client and the payment. These conditions are cumulative.
The trademarks and logos appearing on our websites are trademarks of our partner companies or third parties. Their mention does not in any way authorize the license or right of use of any such marks, which may not in fact be used without the prior written consent of the owner of the trademark under penalty of counterfeiting.
All the information present on this page can be uploaded, reproduced and printed subject to:
Use such information only for personal purposes and in no way for commercial purposes.
Do not modify such information.
Reproduce in any copy the mention of the copyright of the Agency.
All the information accessible via this page is given as is.
The Agency does not give any guarantee, express or implicit and does not assume any responsibility regarding the use of the information.
The Agency is not responsible for the accuracy, errors or omissions contained in this page.
The user is solely responsible for the use of such information.
The Agency reserves the right to modify these conditions at any time, by updating this page.
The Agency cannot be held liable for any direct or indirect damage resulting from information contained on this page.
The user undertakes not to transmit on this page any information that may lead to civil or criminal liability and undertakes in fact not to disclose via this page illegal information, contrary to public order, defamatory, etc.
Any website that has a hypertext link to this website is not under the control of the Agency, which therefore declines all responsibility for its content. The user is solely responsible for its use.
The user is aware that any information transmitted via this page will be considered non-confidential and may be used again, archived, reproduced, marketed and this without any restriction respecting the legal statutes.
The images shown on this page come from the different partner companies with whom we work, are not contractual and do not commit at any time the responsibility of STAR CROISIERES SARL.
DURATION OF THE OFFER
The offers contained in the websites of STAR CROISIERES SARL, governed by these Terms and Conditions, are valid for any trip contained in the catalogue for as long as it remains in line, and until the available seats are exhausted.
ACCEPTANCE OF THE OFFER
For each of the proposed tours, the acceptance of the offer by the Client is concretized with the validation, by a "validation click" of all the following information, among which, some must be filled in by the Client:
Customer Name.
Surname.
Address.
Email.
Telephone (optional).
Price, (it will be confirmed to the Customer by STAR CROISIERES SARL before payment of the amount.)
Payment method.
PRICE
The prices shown on our page are set in USD and EUR. These must be checked prior to booking confirmation. Quotes and contracts may be set out in any other currency, as agreed with the Customer.
VAT is always included. In accordance with the VAT regime on the sale of travel, our invoices do not mention the VAT applied to the services sold.
Our prices shown are per adult in a double occupancy cabin. The services included are always indicated in the price shown. Unless otherwise indicated, during the train journey accommodation is always included in the category indicated in the reservation.
The price only includes the services explicitly mentioned in the travel descriptions.
In principle and unless otherwise indicated in the description of a trip, the following services are NOT included in the price:
Booking fees.
The shipping costs of transport tickets or travel documentation (these vary depending on the shipping method chosen).
Any service prior to check-in at the time of shipment or after customs on return.
Personal expenses (tips, telephone, deposits and others).
Vaccination and visa costs.
Insurance.
Optional excursions, as well as any benefits that are not included in the trip description.
Excess baggage.
Meals not included in the chosen stay formula and those that are consumed in the scales.
Drinks during meals (including bottles of mineral water when drinking water is not available in the train company).
The extra bed in the rooms.
The part corresponding to the babies, payable directly at the establishment.
The gratuities and / or tips mandatory on board, to be paid in cash on site.
Prices are calculated based on the number of overnight stays, and not on whole days.
The price guaranteed to the Customer is that which appears in the contract sent by STAR CROISIERES SARL before its validation.
The prices, schedules and itineraries mentioned on our website may be modified due to circumstances beyond our control or by situations of force majeure. The partner company may also at any time substitute one stop for another or modify their timetable.
We invite our customers to carefully read the specific Terms and Conditions of the partner company with which they are going to travel.
The price of the trip varies considerably depending on the date of the reservation, the period of completion of the trip, the number of travelers or the airline. Our prices are adjusted to contractual rates. Thus, no claim regarding the price of the services will be attended from the moment the Client makes the reservation request.
Individual rates: Rates that conform to special rules, such as supplements in single rooms or reductions for children, are provided as an indication. In the event rates undergo any modification, the Customer would be informed before confirming his reservation request.
PAYMENT
The Customer must pay the full amount of the first payment of his reservation at the time of acceptance of the sales proposal made by STAR CROISIERES SARL.
Visa, MasterCard, American Express, Diners Club credit cards are accepted.
The Customer assures STAR CROISIERES SARL, when validating his reservation, that he is in the position of holder or authorized of the payment card.
PAYMENT TERMS
For any reservation made 90 days or less from departure, the full amount of the trip will be required. If the reservation is made more than 90 days in advance, a minimum of 30% of the total amount must be paid immediately as a deposit/deposit. The rest will be paid no later than 90 days before departure.
Both deposits and remaining amounts must be received within a maximum period of 24 hours on working days, from the payment deadline.
In any case, if the amounts exposed cannot be received within the established period, STAR CROISIERES SARL will consider that it is a cancellation by the Client. In such circumstances, STAR CROISIERES SARL may terminate the contract by applying the cancellation conditions set out in the article "CANCELLATION AT THE CUSTOMER'S INITIATIVE" of these Terms and Conditions.
For certain partner Companies, payment of the full price of the trip may be required even more than 90 days from the departure date.
DELIVERY AND PRESENTATION OF TRAVEL DOCUMENTS
In principle, travel documents will be sent to the Customer by email.
The Customer must inform STAR CROISIERES SARL if he wishes to receive the documentation by another means.
If the shipment of those, originates additional expenses, these will be communicated during the realization of the reservation and will be borne by the Client.
STAR CROISIERES SARL will not be responsible in case the documentation is not delivered due to force majeure.
The Customer will be informed of the different shipping options at the time of confirmation of his reservation request.
Travel documents (call, travel voucher, airline tickets...) * sent by STAR CROISIERES SARL must be kept by the Customer.
The Client must be able to present these supporting documents throughout his stay both at the places of embarkation (airport, station or port)* and at the holiday places for accommodation (hotel, residence)* and for other possible services (excursions, car rental, sports and leisure activities)*.
STAR CROISIERES SARL will not be responsible for the consequences of the non-presentation by the Client of travel documents to our partner companies.
*non-restrictive examples
CANCELLATION BY THE CLIENT
Any request for cancellation must be sent in writing to the Agency by registered letter, fax or email to the address help@myluxurytrain.com.
The date to be considered for the purposes of cancellation shall be that of receipt of the registered letter, fax or e-mail. The cancellation entails, at least, the expenses described below (subject to the observations included in the description of the chosen trip).
In case of cancellation of the trip, the insurance is never refundable.
Any trip interrupted by the Client, or any service not consumed during the same does not entitle the Client to be refunded. If the Client has taken out insurance which covers the interruption of the trip, it will comply with the cancellation modalities stipulated in the general conditions and in the insurance policy of said insurance company.
Important: The non-respect by the Client of the payment of the outstanding fees, will be considered by STAR CROISIERES SARL as a cancellation by the Client. In this case, STAR CROISIERES SARL will send a registered letter or an email to the Customer inviting him to make the payment. If there is no response within 2 days, the cancellation by the Client will be considered effective.
Cancellation fees
(Indicated on working days before the train's departure date and percentage of the total amount of the reservation. Except for specific conditions indicated in the contract.)
Any cancellation carries an expense of USD 100 per file.
Belmond Venice Simplon Orient-Express.
Belmond Grand Hibernian.
Belmond Eastern & Oriental Express.
Belmond Royal Scotsman:
More than 120 days before the trip: 30% (minimum USD 150 per person)
From 119 to 91 days before the trip: 40%
From 90 to 61 days before the trip: 50%
From 60 to 31 days before the trip: 75%
30 days or less before travel: 100%
On certain trains, some special fares are governed by cancellation conditions that entail up to 100% cancellation fees from the moment of booking confirmation. We strongly recommend that you take out travel cancellation insurance for this type of booking.
Specific cancellation charges
Pre and post train services (air transport, land services, hotels, transfers...) *:
Any request for cancellation by the Client of these services entails a 100% cancellation fee of the total amount of the services not including insurance.
*non-restrictive examples
MODIFICATIONS BY THE CLIENT
Any modification of the reservation before departure at the initiative of the Client implies the billing of service expenses of 100 USD. These costs shall be added to the possible costs of the partner company. The Client will be informed of the total expenses before the execution of the modification.
The names and surnames must be communicated correctly written from the moment of booking and must appear as is on the identity document that will be used for the trip.
For safety measures, train, cruise and airline companies do not authorize the change of the spelling of a name without this change generating expenses. A modified letter in a first or last name is considered a modification or even as a change of passenger.
In the case of airlines, any modification, however minimal, implies the cancellation of the file to generate a new reservation subject to the availability of the moment with the same fare conditions as the previous one. A price difference may apply, as well as ticket reissue costs, varying according to the airline and the proximity of the departure date.
Important:The Agency is not responsible for the acceptance or rejection of these expenses established by the airlines or trains. In case of rejection, the corresponding cancellation fees will be applied.
Modification after departure
We strongly advise NOT to modify the ground services (hotels, transfers, tours ...) * and air already booked. If this happens, the Customer must contact the partner company involved directly and imperatively keep the cancellation reference or the name of the person with whom he came into contact. A reference is indispensable for any refund request. In any case, a train started or abandoned by the Customer while making the planned route, does not entitle to any type of refund.
(*non-restrictive examples)
CANCELLATION OR MODIFICATION BY THE AGENCY
If STAR CROISIERES SARL is obliged to cancel the trip, it will inform the Client about this circumstance. The Customer will be refunded any amount paid by the Customer.
If this cancellation is imposed by circumstances of force majeure or for the benefit of the safety of travelers, the Client may not claim any compensation.
Descriptions may mention a minimum number of passengers below which the provider reserves the right not to offer its service. In such a case, STAR CROISIERES SARL will inform the Customer at least 15 days in advance. The Customer will be refunded any amount paid by the Customer. The Customer shall not receive any compensation for damages. In some cases, the service may continue to be offered despite the reduction in the number of passengers, provided that the Customer pays a supplement if the supplier so requires.
If a payment provided for in the sales contract does not occur, STAR CROISIERES SARL will be obliged to cancel the trip. Such cancellation will be carried out within 8 days following the date of payment due.
Cancellation and modifications (itineraries, stopovers, schedules, replacement of a train by another of the same characteristics, change of hotel for another of the same category, air transport if it allows embarkation and disembarkation on the dates and times scheduled for the train, etc.) caused by circumstances of force majeure and / or for reasons that endanger the safety of passengers and / or by intervention of an administrative authority, they are not considered as significant modifications and do not entitle to any refund and the Terms and Conditions of the Agency and the partner company apply.
Modification of the cabin number
For technical or operational reasons, companies have the power to assign to a passenger a cabin that is not necessarily the one assigned to him at the time of booking. In this case, the new cabin must be awarded at least in the same category.
This change is not considered as a valid reason for a cancellation by the Customer or a significant modification of the contract and does not entitle to any type of compensation.
Guaranteed cabin
Depending on the availability of cabins, at the time of booking and punctually in the case of certain promotional offers, a "guaranteed" cabin may be proposed. This means that the reservation is made in a specific cabin category but without an attributed cabin number and that it will be granted by the train company, being able to always change until the moment of boarding. Once assigned, no cabin change request is valid. The advantage of this system is that a cabin could be awarded in a higher category than the contracted one.
ASSIGNMENT OF THE CONTRACT
The Customer may assign his contract (except insurance contracts) to third parties, provided that he informs STAR CROISIERES SARL in writing within a maximum period of 15 days before the start of the stay (20 days in the case of trains), clearly indicating the surname and address of the assignee(s) and the passenger(s), justifying in turn that this (these) meet (n) with the same conditions to make the trip (in particular in the case of children, who must have similar ages).
Previously, the assignor or the assignee must pay the possible assignment costs that the partner company requests, of which the Client will be informed before the execution of the assignment.
In any case, STAR CROISIERES SARL must receive the exact amount invoiced to the Customer upon presentation of the supporting documents. The assignor and the assignee shall be jointly and severally liable for the payment of the price, as well as for the additional expenses arising from this assignment. Supplementary insurance will not be refundable or transferable under any circumstances
LIABILITY OF OUR PARTNER COMPANIES
For each service contracted with the Agency, only the conditions of the agency provider apply.
All the train companies proposed on the website of STAR CROISIERES SARL, have a civil liability insurance according to the laws in force, and adhere to the conditions recommended by the authorities.
Any delay in arrival at the train must be reported to the train company, and the train company may cancel the service provided due to the delay, with the Customer being solely responsible.
All train companies have the right to cancel a train if the minimum number of participants is not reached. The Customer may in this case accept a replacement train or reimbursement of the amounts received but may not claim any compensation.
About the relative conditions of each train, regarding the schedules, itineraries, modifications, registrations and cancellation conditions, the Customer has to refer to STAR CROISIERES SARL to obtain all possible information.
Departures in special periods such as Christmas and New Year, may entail by the technical organizers an application of special conditions in terms of cancellation, deposit for the reservation of the trip, duration of the train, etc. These elements shall be specified in the travel contract.
LIABILITY OF CARRIERS
The train company has the right to assign the Customer a cabin other than the one of origin, if it belongs to the same category or higher.
In case of having contracted a guaranteed cabin, the train company undertakes to assign the Customer a cabin in the purchased category, or in a higher one. Cabin assignment can happen even at the time of boarding. In that precise case, the train company reserves the possibility of assigning a cabin with separate beds, with a bunk bed, adapted for people with reduced mobility, with obstructed view, or even making a change of cabin during the train. If one of the scenarios mentioned above happens, STAR CROISIERES SARL will not be responsible.
Similarly, STAR CROISIERES SARL will not be responsible for changes in itineraries, schedules, the carrier, the types of aircraft, the number of correspondences, or changes in airports.
In the event of a change of airport, the costs of bus, taxi, etc., are borne by the Client.
The timetables and indications mentioned in the STAR CROISIERES SARL electronic catalogue are purely indicative.
STAR CROISIERES SARL will not replace its responsibility to that of the carriers that offer the transfers or transport of passengers and luggage.
We insist on drawing the Customer's attention to the following circumstances, which limit the liability of STAR CROISIERES SARL in the realization of the trains proposed in the STAR CROISIERES SARL electronic catalog: the specific air transport setbacks, related among others to the saturation of the airspace, to the rules of air navigation, to the term of treatment of the machines at the airports,subordinated among others to the essential concern of the safety of the passengers transported. All these situations could lead transport companies to modify the scheduled schedules, both for regular and special flights.
None of these cases engages the responsibility of STAR CROISIERES SARL.
AIR TRANSPORT
Air transport is subject to operating and safety guidelines which may cause significant delays beyond the control of STAR CROISIERES SARL.
STAR CROISIERES SARL recommends the Customer to allow sufficient time for their possible transfers/stopovers and to avoid any compromise on the same day and the following of their outward and return journeys.
Modifications of the schedule and responsibility of the carrier
STAR CROISIERES SARL uses the services of different carriers, which establish their own commitments to passengers.
The carrier's liability is in accordance with the terms and conditions set out in the contract of carriage set out on the Customer's ticket.
The liability of STAR CROISIERES SARL in the event of damage or the occurrence of an accident by passengers, their pets or their baggage during the flight or in the embarkation maneuvers, disembarkation or in the period during which the carrier had the checked baggage at its expense, shall not be greater than that of the airline. STAR CROISIERES SARL draws the Customer's attention to the fact that any air travel requires a valid identity document. When transfers not included in the trip are purchased directly by the Customer, STAR CROISIERES SARL will decline all responsibility.
Confirmation of the return flight:
The return flight must, in principle, be confirmed on site with the airline by the Customer within 72 hours prior to departure.
Loss or theft of tickets:
If the Customer loses his ticket or it is stolen, a fact beyond the control of STAR CROISIERES SARL, the Customer must file a complaint with the police and inform the airline, buying another return ticket whose cost will be borne by him.
All consequences arising from the loss or theft of a ticket shall be borne by the Customer. However, a refund may be requested, which will be at the discretion of the airline, attaching all the originals(receipts of tickets purchased, boarding passes, etc.).
Likewise, STAR CROISIERES SARL will make every effort to re-issue tickets, whenever feasible, depending on the destinations and the airlines. If the issuance of those is possible, the expenses generated will be borne by the Client.
The charter conditions of charter flights require you to remember that any seat on a flight of this type that is abandoned will not be refunded, even in the event of postponement of the date. The abandonment of a seat on a special flight to take a regular flight entails the corresponding payment of the ticket price.
Pregnant women:
Airlines may deny boarding to pregnant women. STAR CROISIERES SARL would not be responsible for such a decision. Some airlines require a medical certificate stating good health and that travel is not contraindicated. This must be issued at most 15 days before travel, regardless of the date of onset of pregnancy. This certificate must express in which month of pregnancy the passenger is at the time of travel, as well as the absence of diseases.
Children:
Children under 2 years old will not have their own seat. In principle, unaccompanied children under 18 years of age will not be accepted at boarding.
Baggage, restrictions and prohibitions
Hand luggage
Each airline has its own policy. The most common is that a single piece of luggage is accepted as hand luggage per passenger whose perimeter does not exceed 115 cm and its weight is 5 kg. The weight and dimensions mentioned may be modified according to the type of aircraft. In all cases, hand baggage will be the responsibility of the Customer throughout the trip.
Checked baggage
Each airline has its own policy. The most common is that these accept a maximum of 15 kg of luggage per passenger on charter flights and 20 kg on regular flights. Any excess, if these are permitted, will bear at the airport the additional imposition, at the expense of the Client, of the rates applied by the airline to individual passengers. It will be the responsibility of the Customer to inform himself of the prohibited objects on board. As a reminder, the items mentioned in the IATA international regulations on dangerous objects are prohibited in baggage.
STAR CROISIERES SARL shall not be liable for:
Any refusal to board or confiscate any object that the airline and airport authorities deem dangerous.
Any refusal by the airline to check in or board baggage.
STAR CROISIERES SARL will not assume any additional expenses for these reasons. The Customer must declare to the airline or the insurer, if a policy has been subscribed, the loss or deterioration of any checked bag.
FORMALITIES
The Customer must:
Be in possession of the identity documents required to make the trip.
Be properly vaccinated, if applicable.
The Client must inform himself before formalizing the reservation before the competent authorities of the country (of the countries) of destination about the administrative and sanitary procedures that must be carried out to enter said territory.
In order to properly prepare your trip, regardless of your nationality, we strongly recommend that you inform yourself about the country you intend to visit and about the administrative and health procedures you must carry out, without forgetting the countries you can visit in possible stopovers or transfers. It is the absolute responsibility of the Client to comply with these procedures and the expenses derived from them.
The completion of the formalities is the sole responsibility of the Client, who will have to ensure before the departure of the modifications that may intervene. The expenses related to this review are borne by the Client.
The train purchased cannot be refunded in any case if the Client does not present any of the mandatory documents for the trip (passport, visa, etc.), or who is unable to leave on the day indicated in his reservation.
In this case, the expenses related to the cancellation of this trip or stay are borne by the Client.
Health formalities
It is the Client's obligation to be aware of the formalities and sanitary conditions necessary for the proper development of the trip. Likewise, the responsibility belongs to the Client to know the information on the sanitary evolutions susceptible of modification by consulting the following sites:
World Health Organization
Ministry of Health and Social Policy of the country of destination
Any passenger whose health condition may affect the smooth running of their journey must present a certificate at the time of booking and notify this fact in writing to the Agency, who will inform the train company.
On board the trains, the medical team is not prepared for childbirth, therefore, it is not allowed to transport women with 24 weeks of pregnancy or more. Any passenger who is pregnant after a reservation, must notify our service as soon as possible, so that appropriate measures can be taken. If not notified, STAR CROISIERES SARL will not assume any responsibility or obligation.
HOTEL ACCOMMODATION AND STAYS
It is customary in the international hotel industry that the room is taken possession of from 15:00 on the day of arrival and that it is released before 12:00 on the day of departure.
Under no circumstances may STAR CROISIERES SARL go against this rule or any other hotel standard. The fact that the room is taken before 15:00 or that it is released after 12:00, may be considered as an additional night. The price is calculated based on the nights and not the days. In fact, the first and last day of the trip are devoted to transportation.
Hotel Rating
The number of stars attributed to the hotel in the description corresponds to a rating declared by the hotel company under the rules of the country of destination.
STAR CROISIERES SARL will try to adequately inform the Client about the conditions of his stay.
Modification of hotels and tours
In cases of force majeure, for security reasons or for events arising from third parties, STAR CROISIERES SARL or the partner company of STAR CROISIERES SARL will be obliged to change the hotels mentioned in the reservation, without this measure constituting the modification of a fundamental element of the trip. As far as possible, the Client will be informed in advance and the suppliers of STAR CROISIERES SARL will offer him a service of a category at least similar to the one initially proposed.
In some countries, the organization of circuits and tours may be modified from time to time, but the visits and the planned stages will be respected. Holidays, both civil and religious, strikes and demonstrations in the countries of destination may lead to changes in the development of excursions, in which case STAR CROISIERES SARL will not be responsible.
ESSENTIAL CHARACTERISTICS OF TRAIN TRAVEL
Powers of the Train Chief
The Train Chief of a train has extensive powers. You can, among others, divert your official route, stop at any station, (whether you are on the planned itinerary or not) and transfer passengers with their luggage to another train for the continuation of the trip.
The Customer is subject to the disciplinary powers of the Train Chief in all matters relating to the safety of the train and the route.
If, in the opinion of the Train Chief, a passenger is in conditions which do not allow him to face or continue the train or which constitute a danger to the safety or integrity of the train, the integrity or health of the crew and that of the other passengers, or if his behavior compromises the enjoyment of the train by the other passengers, he shall have the power to:
Deny boarding to such passenger.
Force him to disembark at an intermediate station.
Do not allow him to get off the train on a stopover.
Deny you access to certain parts of the train and participation in certain activities.
The Train Chief has the power to execute any order or directive issued by the governments and authorities of all states. All actions carried out by order of the Train Chief shall not be considered breaches of contract. The disembarkation of passengers in accordance with these orders or directives exempts the carrier from any liability with respect to the continuation of the journey or the repatriation of passengers.
Medical contraindications
The Customer must ensure that he is able to make the journey by train without endangering his life or that of the other passengers and members of the baggage. Any illness requiring treatment or medical surveillance must be indicated at the time of the booking request or if the illness occurs before the date of embarkation. No reservation request will be accepted from passengers whose physical conditions make it impossible for them to be present on the train or that the presence of these people may be considered dangerous for themselves or for other passengers or in those cases that need special care and assistance that is impossible to guarantee on board.
Many train companies do not allow pregnant women over 24 weeks to board, as trains are not equipped for assistance during pregnancy or childbirth.
Train companies may require a medical certificate of fitness to travel from people over the age of 75.
Refusal of embarkation and early disembarkation
Any passenger may be refused boarding, or his train interrupted (at his own expense and at his own risk) when, in the opinion of the Train Chief, said passenger is not able to travel, poses a danger to him or disturbs or endangers other passengers and members of the baggage. In such cases, a customer may be disembarked at any station where a stopover is made, without having to assume RESPONSIBILITIES STAR CROISIERES SARL.
STAR CROISIERES SARL will not be obliged to reimburse the train days not enjoyed by the disembarked passenger, nor will it assume the expenses caused by said disembarkation.
Respect of the schedules in the scales
In the stopovers, the maximum time of return on board and departure of the train are mentioned in the on-board diary, as well as at the departure of the train. It is up to passengers to respect these schedules.
Otherwise, and therefore, in case of non-boarding, the Client will not receive any refund or compensation.
Personal belongings and luggage
Dangerous objects and products such as controlled or corrosive substances, firearms, explosives, oxygen, compressed air, flammable products, etc. are prohibited on board.
Train companies reserve the right to deny boarding to Customers who are in possession of such products.
STAR CROISIERES SARL is not responsible for the loss, theft and/or damage of the Customer's personal belongings and/or luggage (including during embarkation and disembarkation).
STAR CROISIERES SARL recommends its customers:
Subscribe to a complementary insurance policy for luggage.
Write a complaint, which will be claimed by the insurance company in case of damage or loss.
STAR CROISIERES SARL will not be responsible for the objects forgotten on board after the final disembarkation. It is up to the Customer to check that he has not left anything in his cabin.
STAR CROISIERES SARL declines all responsibility for the money, documents, jewelry and other valuables forgotten on the train.
Modification of itineraries and schedules
All the stopovers and schedules indicated may be modified by the train companies at any time, before departure or during the train.
In case of strike, popular revolt, bad weather conditions or for any other reason, the train company may at any time and without prior notification advance or delay a departure or a stopover, and even change trains or stops, without thereby acquiring any responsibility towards the passengers in case of cancellation, advance, delay, modification or replacement.
STAR CROISIERES SARL will not be responsible for any breach of arrival or departure times, whatever the stopover.
The Train Chief has the power, among others, to interrupt a train, to modify its itinerary for reasons of force majeure or for safety requirements of passengers or the train. The exercise of this power does not imply a "modification of the trip".
Some destinations are subject to special weather conditions. Thus, certain scales can be reversed, shortened or cancelled.
In case of cancellation, the excursions purchased and not enjoyed will be refunded. However, no compensation shall be paid.
The obligations of the train company affect the train. A specific stopover cannot be the purpose of a trip.
Responsibility of customers
All Customers (or, in the case of minors, their parents or guardians) assume their responsibility and undertake to indemnify the train company for any damage caused to the train to its furniture, equipment or any property of the train; for any fine or sanction imposed on the train company because of an act, omission or violation of a law, whether voluntary or involuntary, by the passenger.
Children and minors
For safety reasons, some train companies do not accept young children on board. The Customer must inform himself in this regard during the reservation request and, at the latest, before the date of boarding.
Some train companies consider people under the age of 21 to be minors. They are not allowed to travel alone on board and must be accompanied by their parents or adults over 25 years of age who must share the cabin with them and assume all responsibility for their actions.
On-board staff may request proof of the passenger's age.
Gratuities/ Service Fees
Tipping the onboard staff is a tradition. An amount, usually in cash, per person (adult and child) will be paid on site that varies depending on the days and that covers the on-board service.
Smokers and non-smokers
Out of respect and for passenger comfort, most common parts of trains are designated non-smoking.
On certain trains there are spaces reserved for smokers.
Diet
It is recommended to indicate any special diet at the time of booking. Most train companies propose special regimes which are available on board: vegetarian, diabetic, low calorie, no salt, no cholesterol. Gluten-free and/or lactose-free regimens should be requested in a special way.
Train duration
The day of departure, from check-in at the airport or at the station, and the day of the return trip, until the time of arrival at the airport or the station, are included in the duration of the trips.
Arrival at the train site on the first day can be late, or even at night. Likewise, on the day of the return, the flight can be at dawn, which causes an exit from the place of the train during the night. If, due to the schedules imposed by the airlines or any other carrier, the first and/or last night are shortened by a late arrival or a morning departure, no refund will be possible.
Meals
When meals are included in the benefit, their number depends on the number of nights.
The meals included are described in the detail of the trip.
Important: Depending on the countries, partner companies do not always have running water. In such cases, the purchase of bottles of mineral water will be borne by the Customer.
STAR CROISIERES SARL invites parents with young children to bring with them suitable food for them. A supplement may be requested for heating dishes or bottles, to be paid on site.
Types of cabins
Single cabins include a bed for one person. Since the number of these is limited, they often involve a supplement.
The double cabins have two beds, with a bunk bed or with a double bed.
Triple and quadruple cabins are often double cabins equipped with extra beds(bunk beds or sofa beds).
Typically, the cabins of a train are less spacious than the rooms of a standard hotel.
Error/missing registration/check
STAR CROISIERES SARL will not be responsible if the Customer does not carry out the check at the place of departure of the air trip of the package, whatever the reason, even if this causes a delay of the previous air, rail or land section, even if it results from a case of force majeure, a fortuitous event or a third party.
In case of cancellation or modification of your transfer (plane, train, bus) booked through our travel agency, our customer service team will contact you as soon as possible.
In case of cancellation or modification of your transfer (plane, train, bus) booked by any means other than that of our travel agency, you must contact us as soon as possible by phone or email help@myluxurytrain.com
In order to obtain in advance our written agreement, the Customer is obliged to contact us before undertaking to pay for any transfer on site, in case of cancellation or modification, for example, of a service already contracted. Without the agreement of the agency, we are not obliged to compensate for these extra expenses.
CLAIMS AND MEDIATION
During the trip
If the services provided do not correspond to those promised in the catalogs, contracts, transport ticket and / or insurance contract, and / or any of the services does not comply with the provisions of the contract, the Client is invited to contact the organizer (train company, carrier, hotel ...) or responsible for the service as soon as possible and send us a copy of the claim made.
After the trip
The Customer has the option to submit a complaint about the conditions of performing the services of his trip in writing to the following address help@myluxurytrain.com
This written complaint must be made within one month after returning from travel, accompanied by supporting documents.
The study of claims files will focus only on the elements of contractual reservation, without considering a subjective assessment.
In no case STAR CROISIERES SARL is responsible for the items left on board and will not be responsible for their registration and repatriation.
FORCE MAJEURE
In case of force majeure, the responsibility of STAR CROISIERES SARL cannot be compromised.
Force majeure is understood to mean any external event that is both unforeseeable and insurmountable in nature that prevents travelers, or the agency or partner company involved in the trip from performing, in whole or in part, the obligations provided for by contract.
We do not assume any responsibility when the services that we undertook to organize within the framework of the trip have not been able to be carried out under the established conditions for reasons completely independent of our will and our control, depending on force majeure, even taking all reasonable precautions.
The events in question include wars or threats of war, acts of terrorism or threats of such acts, riots or disorder, strikes, natural or nuclear disasters, fires, bad weather conditions, risks of epidemics, mechanical problems (which are not foreseeable despite numerous technical controls) and other events of this kind that are outside our field of action.
INSURANCE
STAR CROISIERES has signed an insurance contract that guarantees its professional civil liability.
Information about our liability insurance policy:
Insurer: Hiscox
Insured amount: 8.000.000 EUR
For security reasons, STAR CROISIERES SARL advises its customers to take out complementary insurance including repatriation insurance, cancellation, trip interruption, and baggage insurance.
DISPUTE SETTLEMENT
In case of litigation, the Client must first contact his agent to achieve an amicable solution.
PROTECTION OF PERSONAL DATA
Monegasque legislation (Law No. 1.165 of 23/12/1993 as amended on 4 December 2008 on the protection of personal information) lays down various rules on respect for personal data.
The European General Regulation 2016/679 on the protection of individuals about the processing of personal data and on the free movement of such data (GDPR) applies since 25 May 2018 to companies aimed at European consumers.
Collection of personal data
The personal data that is collected on all STAR CROISIERES SARL websites, by email or telephone are the following:
When the Customer connects to the website, he sends a fax or e-mail:
Your name, surname, address, date of birth, gender, copy of passport, data related to your possible food preferences, personal data connection to the site, use and location.
During a call to our sales representatives, your conversation is recorded, and the data collected is:
Identity, voice of the Client and the agent of The Agency, addresses and contact details, telephone numbers of the caller, date, time and duration of the call, content of the telephone conversation.
When managing your file, your travel references are preserved. However, your payment details are not retained.
On our social networks:
The information (comments, photos, videos, etc.) that the Client wants to leave us.
Use of personal data
The personal data collected from Customers is intended to provide the services of the website, improve it and maintain a secure environment. More specifically, the uses are as follows:
Access and use of the platform by the Client.
Management of the operation and optimization of the website.
Manage our business relationship.
Organization of the conditions of use of the payment services.
Verification, identification and authentication of the data transmitted by the Client.
Maintain and update the files of our clients.
Personalization of additional or promotional offers or display advertising based on the Customer's browsing history, according to their preferences.
Prospection and development of the Seller's activities.
Perform analysis and statistics, and develop management, measurement and reporting tools to adapt the commercial and marketing activities of the Seller.
Prevention and detection of fraud, malware and management of security incidents.
Management of any dispute with Customers.
Sending commercial and advertising information, according to the Preferences of the Client.
Sharing of personal data with third parties
Personal data may be shared with third-party companies in the following cases:
To the partners of STAR CROISIERES SARL to allow the execution of the Customer's order for services (providers of reserved services, railways, train and airline companies, hoteliers, insurance, customs, subcontractors, financial establishments, subcontractors, processing techniques, etc.).
When the Customer uses the payment services, for the implementation of these services, the website contacts third party banking and financial companies with which STAR CROISIERES SARL has established contracts.
When the Client publishes information accessible to the public in the free comment areas of the website or social networks.
When the Customer authorizes a third party's website to access their data.
When the website uses the services of suppliers to provide Customer service, advertising, delivery of products and payment services. These partner companies have limited access to Customer data, as part of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data.
If required by law, STAR CROISIERES SARL may transmit data to respond to complaints against you and comply with administrative and legal procedures.
If STAR CROISIERES SARL participates in a merger, acquisition, transfer of assets or reorganization proceedings, you may be required to transfer or share all or part of your assets, including personal data. In this case, the Customers will be informed, before the personal data is transferred to a third party.
Transfer of personal data
STAR CROISIERES SARL undertakes not to transfer personal data outside the territory of the European Union without the prior authorization of the Customer and in a secure environment in accordance with the requirements of applicable legislation, that is, to countries with a level of protection called "adequate" in the sense of the European authorities for the protection of personal data, or to entities that have signed contractual clauses issued by European authorities.
Security and confidentiality
STAR CROISIERES SARL implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment. STAR CROISIERES SARL cannot guarantee the security of the transmission or storage of information on the Internet.
Implementing User Rights
In application of the regulations applicable to personal data, Customers have the following rights:
They can update or delete the data concerning them by logging into their account and configuring the parameters of this account.
They can delete their account by typing at the following email address: rgpd@starcroisieres.com. Please note that information shared with other Customers may remain visible to the public on the Website, even after deletion of your account.
They can exercise their right of access, to know their personal data, by writing to the following email address: rgpd@starcroisieres.com. In this case, before the implementation of this right, the Seller may request proof of the Customer's identity to verify its accuracy.
If the personal data held by STAR CROISIERES SARL are inaccurate, you can request its update, by writing to the following email address: rgpd@starcroisieres.com.
Customers may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following email address rgpd@starcroisieres.com.
APPLICABLE LAW
The following Terms and Conditions are governed by the laws and the Monegasque Tourism Code.
Reproduction of Articles 95 to 103 of the Tourism Code:
Article 95:
Subject to the exclusions provided for in the second alignment a) and b) of Article 14 of the Law of July 13, 1992, any offer and sale of travel or stay benefits gives rise to the sending of appropriate documents that respond to the rules defined by this title.
In the case of sale of transport tickets not accompanied by services linked to these transports, the seller gives the Customer one or more passenger tickets for the entire trip issued by the carrier or under its responsibility.
In the case of on-demand transport, the name and address of the carrier, for which tickets are issued, must be mentioned. The separate invoice of the various elements of the same tourist package does not deprive the seller of the obligations they have with the present.
Article 96:
Prior to the conclusion of the contract, and based on a written text, which includes your social data, your address and the indication of your administrative authorization to exercise, the seller must communicate the information on prices, dates and other elements that constitute the benefits of the trip or stay such as:
The destination, means, characteristics and categories of transport used.
The type of accommodation, its location, amenities and its main characteristics, its tourist classification corresponding to the regulations of the host country.
Meals served.
The description of the itinerary in the case of a circuit
Administrative and health formalities if borders pass and the time needed to do so;
Visits, excursions, and other services included in the package or eventually available at a supplement.
The maximum and minimum allowed size of the group to make the trip, as well as, if it is subordinated to a minimum number of participants, the deadline for the Client's information, in the case of cancellation of the trip or stay. This date cannot be set less than twenty-one days before departure.
The total or a percentage of the price must be delivered as a deposit when the contract is concluded, as well as the schedule of payment of the balance.
The modalities of change of the price foreseen in the contract in application of Article 100 of this decree.
The conditions of cancellation in a contractual manner.
The cancellation conditions defined in Articles 101, 102, 103 below.
Details relating to the risks covered and the total of the guarantees subscribed as an insurance contract covering the consequences of civil liability of non-profit associations and bodies and tourism bodies.
Information concerning the optional conclusion of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain risks, in particular the costs of repatriation in the event of an accident or illness.
Article 97:
The information previously collected from the Customer implies the seller, unless in this, the seller has not expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can intervene and in what elements. In all cases, the modifications previously made to the information must be communicated in writing to the Client before the conclusion of the contract.
Article 98:
The Customer may assign his contract to a dealer who fulfils the same conditions as him to make the trip or stay, if the contract has not produced any effect. Unless more favorable to the assignor, the assignor must inform the seller of his decision by registered letter with acknowledgement of receipt no later than fifteen days before the start of the journey.
Article 99:
When the contract includes the express possibility of price revision, within the limits provided for in article 19 of the law of July 13, 1992, it must mention the precise modalities of calculation, both upwards and downwards, of the variations in prices and especially the amount of transport costs and fees affected, the currency(s) that may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the course of the currency(s) used as a reference for the establishment of the price contained in the contract.
Article 100:
When, before the Departure of the Customer, the Seller is obliged to apply a modification to any of the essential elements of the contract as a significant increase in the price, the Customer may, without regard to remedies for repair for damages eventually suffered, and after having been informed by the Seller by registered letter with acknowledgment of receipt: dispense with the contract and obtain without penalty the immediate reimbursement of the amounts paid; or accept the modification or replacement trip proposed by the seller; by signing a clause of the contract by both parties specifying the modifications made; any reduction in the price shall be deducted from any amounts paid by the Customer and, if the payment already made by the latter exceeds the price of the amended service, the surplus must be returned to him before the date of his departure.
Article 101:
In the case provided for by article 21 b of the law of July 13, 1992, when before the Departure of the Customer, the seller cancels the trip or stay, he must inform the Customer by registered letter with acknowledgment of receipt; the Customer may, without regard to remedies for damages suffered, obtain from the Seller immediate and without penalty reimbursement of the payments made; the Client receives, in this case, compensation at least equal to the penalty he should have faced if the cancellation had intervened on his part on the same date. The provisions of this article do not in any case prevent the conclusion of an amicable agreement aimed at the acceptance, for the Customer, of a trip or replacement stay proposed by the seller.
Article 102:
When, after the departure of the Customer, the seller is unable to offer a preponderant part of the services provided for in the contract representing a non-negligible percentage of the price paid by the Customer, the seller must immediately take the following measures without paying attention to remedies for damages eventually suffered: propose services in replacement of the services provided eventually accepting any supplement to the price and, if the services accepted by the Customer are of inferior quality, the seller must deliver the price difference to him upon his return; or, in the event of not being able to propose any service in replacement or if they are rejected by the Client for valid reasons, deliver to the Client, without increase in price, the transport tickets to ensure their return in the conditions that can be judged equivalent to the place of departure or to another place accepted by the two parties.
Article 103:
The provisions of articles 95 to 103 of this decree must be included in the catalogues and contracts proposed by the persons indicated in article 1 of the Law of July 13, 1992.